Academy Associate Systems Engineer
Hungry, Humble, Honest, with Heart.
The Opportunity
Do you love discovering customers’ business challenges and crafting unique solutions for them? Are you ready for an opportunity to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a knack for helping customers understand them, we want to talk to you!
Do you love discovering customers’ business challenges and crafting unique solutions for them? Are you ready for an opportunity to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a knack for helping customers understand them, we want to talk to you!
Nutanix (NTNX) is looking for a passionate Associate Systems Engineer (SE) to help our customers in their cloud transformation journey. As a trusted advisor, you will play a critical role in supporting the entire customer journey—from initial engagement through post-sales support. You will collaborate across account, channel, and customer success teams, ensuring seamless integration and support for our customers at every stage.
As part of our commitment to developing early-in-career talent, you will participate in our Systems Engineering Academy, based in Durham, NC. This program provides comprehensive training, mentorship, and hands-on experience, equipping you with the skills and knowledge needed to excel in your role and advance within the company. You will leave the Academy ready to support senior SEs (Systems Engineers) and positioned to progress towards field or channel-facing roles as you gain experience and demonstrate proficiency.
Systems Engineering at Nutanix
Our Systems Engineering & Solution Sales organization is made up of 800+ customer-focused technical sales professionals responsible for identifying and matching technology opportunities with customers’ business issues and objectives. This team also acts consultatively and is seen as an expert in their field by the Nutanix sales, customer success, business partners, and customers.
Your Role
- Learn the Nutanix product portfolio, and present to customers in both pre- and post-sales situations, gathering customer requirements and discussing features and benefits
- Help drive customer adoption of the Nutanix Cloud Platform
- Support senior SEs in customer and partner engagements across the entire customer lifecycle.
- Demonstrate features and articulate benefits of Nutanix solutions to influence customers’ purchases to drive business transformation.
- Perform analysis by collaborating with the team, seeking out required information, raising concerns, considering others' perspectives, and articulating recommendations to a broad audience.
- Conduct solution demonstrations, workshops, and Proof of Concept (POC) for customers and partners.
- Size and configure Nutanix solutions according to customer’s unique needs.
- Collaborate with sales counterparts in developing account plans, customer persona coverage models, and proposal creation to recommend and design solutions based on Nutanix offerings.
- Analyze customer data (e.g., telemetry, customer conversations, support cases) to track adoption/consumption and provide guidance and recommendations that will improve the customer experience and increase adoption.
- Build long-term relationships with customers and partners, becoming a trusted and valued resource.
- Communicate customer feedback into the Nutanix ecosystem and advocate customer requirements.
- Gain experience and exposure through various engagements to progress to a field or channel-facing role.
What You will Bring
- Bachelor's degree, or equivalent experience.
- Preferred: 1 to 2 years of related experience in a customer-facing technical role.
- Minimum: New college graduates with technical internship experience or exposure are encouraged to apply.
- Excellent written and verbal communication skills: You can work with a wide variety of people and collaborate with geographically distributed teams, effectively communicating to technical and non-technical audiences.
- Strong desire to grow to be a technology expert.
- Hands-on technical aptitude and agility to adapt according to market demands.
- Knowledge of application and server virtualization, and cloud services.
- A passion for technology and learning with a can-do attitude.
- Flexible and adaptable: You embrace ambiguity and can adapt to change or new situations.
- A customer-first mindset: You are passionate about delivering a high-quality support experience and providing customers with the products they need to succeed.
- Ability to manage multiple projects, determine project urgency, and execute detailed action plans.
- Ability to perform and execute a flawless proof of concept, which at times will require lifting (up to 50 lb.) servers within the datacenter.
- Travel may be required occasionally as needed but it is not anticipated to be a significant percentage of the time.
The pay range for this position at commencement of employment is expected to be between USD $ 74,720 and USD $ 112,078 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
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Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].